Ring, the company behind the popular video doorbells, has received 85 incident reports of incorrect doorbell screws installed, with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
Ring is recalling about 350,000 doorbells sold in the U.S. and about 8,700 more in Canada. Here’s how to tell if your doorbell is on the recall list:
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
The company advises customers to stop installing the recalled doorbells and call Ring for new instructions.
The recalled doorbells were manufactured in China and sold in stores and online at Amazon.com and Ring.com from June 2020 through October 2020 for about $100. The doorbell’s battery can overheat if incorrect screws are used for installation, the company said.
For more information, contact Ring at 800-656-1918 from 5 a.m. to 9 p.m. Pacific time, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.
#Recall: the battery on @Ring Video Doorbells (2nd Gen) can overheat if punctured during install; Fire and burn risks. Contact Ring for new instructions or go to their app. CONTACT: 800-656-1918, https://t.co/aJhc3BDG8e Full notice: https://t.co/2hH98wTSO6 pic.twitter.com/WhsgpuHlqy— US Consumer Product Safety Commission (@USCPSC) November 10, 2020
Heard about this story. Hope no one was hurt while they got to the bottom of what the problem was